- You have three days from receipt of product to report breakage or errors in shipping
- If you are not completely satisfied with your purchase simply return the item, unused and in its original condition within 30 days of receipt.
-The item must be in its original packaging and include all documentation.
- We will only accept products for refund or exchange within a 30 day period after you receive it.
- We are not responsible for items that arrive to us broken or are lost in transit.
We recommend using a carrier that will insure the products you are returning.
- We are not responsible for the cost of returning an item for exchange or refund.
- We do not warranty against traumatic breakage of Chemex products.
- We do not offer exchanges or refunds on items not bought directly from Chemex Corp.
Please contact the store which the products were originally purchased from for assistance with these transactions.
701 E. Foothill blvd.
Unit #4200 Azusa CA 91702